Hostess

About Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a prestigious global luxury hotel and resort chain deeply rooted in Thai traditions, embodying genuine hospitality and warmth. Since its founding in 2001 in Thailand, the brand has expanded worldwide, operating in stunning locations ranging from idyllic beaches and private islands to rich historical sites and bustling cities. The name 'Anantara' is derived from a Sanskrit word meaning 'without end,' symbolizing endless hospitality and a commitment to creating memorable experiences for both guests and staff. If you are passionate about delivering kindness and heartfelt service, a career with Anantara offers limitless opportunities.

Key Responsibilities

• Collaborate closely with team members to guarantee prompt service delivery and efficient operations.
• Strictly observe hotel policies and SOPs concerning customer service, daily operations, and personal conduct and appearance.
• Engage with every guest warmly and courteously, creating a welcoming atmosphere.
• Uphold professional telephone etiquette and thoroughly understand reservation protocols and procedures.
• Possess comprehensive knowledge of all services available within the restaurant and hotel premises.
• Welcome and seat guests courteously, establishing a hospitable ambiance throughout their dining experience.
• Ensure the front-of-house and restaurant entrances are consistently staffed and visually inviting.
• Verify that each table is clean and fully prepared before guests are seated.
• Solicit guest feedback regarding their dining experience and promptly communicate any concerns to outlet managers, aiming to resolve issues immediately where possible.
• Provide assistance in service duties as situations demand.
• Coordinate with Cashiers and provide coverage during their breaks.