Information Technology Support Specialist

Overview

Coforge is seeking a dedicated Information Technology Support Specialist based in Melbourne. This full-time role requires 3 to 6 years of experience and involves providing technical assistance, troubleshooting, and client support in a fast-paced IT environment.

Key Responsibilities and Skills

• Possess strong foundational knowledge of IT concepts and problem-solving techniques.
• Effectively communicate technical issues and solutions to users in clear, understandable language.
• Deliver professional customer service with a focus on user needs and positive interactions.
• Demonstrate eagerness to learn continuously and contribute constructively to the team.
• Collaborate efficiently with colleagues and provide necessary support within the team.
• Provide technical support for Windows operating systems including Windows 11 and MacBook platforms.
• Manage user accounts and password resets using Active Directory tools.
• Use and provide support for Microsoft 365 applications such as Outlook, Teams, and Office suite.
• Troubleshoot hardware issues involving laptops, desktops, and peripheral devices.
• Operate IT service ticketing systems like ServiceNow while adhering to Service Level Agreement (SLA) protocols.
• Possess basic networking knowledge covering Wi-Fi, LAN, and VPN technologies.
• Utilize remote support utilities to assist users offsite.
• Support mobile devices on iOS and Android platforms as needed.
• Resolve printer and other peripheral device problems efficiently.
• Understand and apply ITIL incident management processes.
• Ensure compliance with IT security standards and data protection guidelines.
• Maintain detailed and accurate documentation of incidents and resolutions.
• Exhibit excellent time management skills, prioritizing tasks effectively in a high-demand setting.

Additional Information

This role is fully remote and based out of Melbourne Airport, Victoria, Australia. Candidates should have a user-centric and positive approach to IT support and be willing to learn and grow within the team environment.