IT Support Technician

About the Role

We are looking for an IT Support Technician who is both customer-oriented and technically proficient to handle computer systems, hardware, software, and networking issues efficiently. This position plays a crucial role in maintaining smooth IT daily operations by troubleshooting problems, managing IT equipment, and aiding users across the organization.

Key Responsibilities

• Deliver first-level technical support related to hardware, software, network, and system issues.
• Promptly diagnose, troubleshoot, and resolve technical incidents professionally.
• Install, set up, and maintain desktops, laptops, printers, mobile devices, and other IT hardware.
• Provide support for operating systems, business software, email platforms, and collaboration tools.
• Administer user accounts including password management, permissions, and system configurations.
• Oversee and maintain IT infrastructure, networks, and connected technology devices.
• Escalate complex problems to senior IT staff or external suppliers when necessary.
• Assist with system upgrades, software rollouts, and hardware setups.
• Keep detailed records of support tickets, problem resolutions, and IT asset management.
• Support onboarding and offboarding by preparing devices and provisioning accounts.
• Educate users on best IT practices, security protocols, and correct system usage.
• Ensure adherence to company IT policies, security standards, and data protection rules.

Candidate Requirements

• Prior experience in IT support, helpdesk, or technical support roles preferred.
• Fundamental understanding of computer hardware, operating systems, networking, and troubleshooting methods.
• Proficiency with Windows, macOS, Microsoft 365, Active Directory, and common business applications.
• Knowledge of networking principles like TCP/IP, DNS, DHCP, Wi-Fi, and VPN operations.
• Strong analytical and problem-solving skills.
• Excellent communication skills and a customer service mindset.
• Ability to efficiently manage and prioritize multiple support requests.
• Meticulous attention to detail and dedication to quality service.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent) beneficial.
• Educational background such as a Diploma or Bachelor's in IT, Computer Science, Network Engineering, or related discipline preferred.

Benefits and Opportunities

• Hands-on exposure to a variety of IT systems and emerging technologies.
• Learning opportunities in technical support, networking, cybersecurity, cloud services, and infrastructure management.
• Pathways to progress into senior roles such as Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager.
• A cooperative, tech-forward, and supportive working environment.
• Access to training, certification assistance, and professional growth opportunities.
• Competitive salary along with comprehensive benefits.