Junior Network Support (NOC) Engineer

About the Role

Join us as a Junior Network Support Engineer based in Cardiff, where you'll start a rewarding career in network engineering while gaining hands-on experience supporting diverse client network environments. This permanent role offers a competitive salary of A326,300 and involves hybrid working with onsite presence three days per week, plus regular travel to a customer site in Cambridge. Following an onboarding and training phase alongside seasoned professionals, you will become part of a 24/7 support rotation team eligible for additional shift allowances.

Key Responsibilities

• Assist in installing, configuring, testing, and deploying network hardware such as routers, switches, wireless access points, and firewalls.
• Monitor network system performance and availability proactively using industry-standard tools ensuring reliability through routine maintenance and upgrades.
• Provide first and second-tier support by resolving network connectivity, performance, and infrastructure issues promptly.
• Create and update comprehensive technical documentation including network diagrams, configurations, and support procedures.
• Support implementation of network security measures, policies, and best practices to safeguard customer systems.
• Collaborate with senior engineers and related teams across Cloud, Cyber, and IT functions to gain knowledge and contribute to projects.
• Engage directly with customers remotely and onsite to deliver high-quality service and support.
• Participate in a 24/7 operational support rota upon completion of training, with related shift benefits.

Candidate Requirements

• Foundational networking knowledge obtained via degree, apprenticeship, certifications, or practical experience.
• Strong motivation to learn, develop technical skills, and build a network support career within a customer-centric environment.
• Understanding of core networking concepts such as OSI model, TCP/IP, LAN/WAN, IP addressing, and subnetting.
• Basic grasp of routing and switching principles including protocols like OSPF and technologies such as VLAN and STP.
• Familiarity with enterprise-grade network equipment from vendors like Cisco, Extreme Networks, or Aruba.
• Excellent problem-solving, analytical, communication, and interpersonal skills with a professional attitude.
• Ability to work effectively within teams and independently in a dynamic tech environment.
• Proactive interest in staying current with evolving networking technologies and best practices.
• Desirable credentials include certifications such as CCNA or CompTIA Network+, plus knowledge of Windows Server, virtualization, network automation with scripting, and cloud networking.

Company and Benefits

ARO Technology brings over 25 years of expertise in collaboration, connectivity, cloud infrastructure, and cybersecurity, operating nationally across the UK. Our culture emphasizes trust, collaboration, engagement, and growth, earning us recognition for a positive workplace environment.

Employee benefits include a company pension with matching contributions, private medical insurance, life assurance, 25 days holiday plus bank holidays and holiday trading, birthday leave, health and wellbeing programs, share options after one year, an employee assistance program, training academy access, and hybrid working arrangements.

Additional Information

• The role requires a full UK driving licence and vehicle access due to travel commitments.
• Position includes shift work as part of a 24/7 support rota after training completion.