Operations Coordinator

About The Auctus Group

The Auctus Group is focused on helping providers work with confidence by delivering revenue cycle support backed by strong customer care for clients and team members alike. The organization describes itself as people-first and culture-led, with a long-standing commitment to remote work, connection in distributed teams, continuing education, charitable giving matches, and a philosophy of prioritizing life outside work.

Role overview

The Operations Coordinator supports the Operations Manager by putting effective processes and day-to-day operating practices in place across the organization. The role involves shaping strategy, improving performance, securing resources, and keeping operations compliant. The person in this position is expected to help raise quality, standardize processes, mentor team members, and strengthen efficiency, compliance, and profitability.

Key responsibilities

• Review current operational workflows and performance, then recommend, support, and help implement improvements under the direction of the Operations Manager.
• Make sure company policies and procedures are clearly understood and followed.
• Keep operations compliant, policy-led, efficient, and effective.
• Enhance operating systems, processes, and best practices where needed.
• Prepare materials, forecasts, and standard operating procedures for daily operational tasks.
• Set strategic and operational goals.
• Track quality controls and monitor department KPIs.
• Communicate with, inspire, and motivate staff across levels.
• Think proactively and contribute strategically to day-to-day and long-term operations.
• Help introduce new structures and roles that improve speed, efficiency, and flexibility as business needs change.
• Bring broad knowledge of operational functions, including oversight, customer service, production, employee management, and systems management.

Required qualifications and competencies

• Strong time management and the ability to handle both personal and shared priorities.
• Solid problem-solving and analytical skills to identify issues and resolve them promptly.
• Clear written and verbal communication skills.
• A service-oriented mindset focused on supporting the team and clients.
• Prior experience using software such as Microsoft Word and Excel.
• Ability to coordinate actions effectively with others.
• Comfort communicating with vendors, clients, and internal team members.
• Highly organized, detail-oriented, and able to perform well in a structured environment.
• Ability to work independently, set priorities, and collaborate well with a diverse group.
• Strong teamwork skills and a collaborative management style.
• Advanced computer skills, including Microsoft Office Suite such as Outlook, Word, and Excel.
• Ability to learn new software and systems and use a 10-key numeric pad.
• Capability to build automations is an added advantage.

Experience

• 1-3 years of experience in operations, with exposure to organizational effectiveness and operations management.
• Experience in a multi-entity healthcare organization is preferred.
• Previous work as an Operations Coordinator or in a similar position is required.
• Medical billing experience is an advantage.

Work environment and physical requirements

This is a remote role. The job is performed in a remote setting and still involves routine use of standard office equipment such as computers, phones, and printers.

While carrying out the job, the employee will regularly sit and speak or listen, regularly use a keyboard and mouse, frequently use hands and arms for handling or reaching, and need close vision, peripheral vision, depth perception, and the ability to adjust focus.

Ideal candidate profile

The company is looking for someone who is tech-savvy, experienced, proactive, adaptable, and comfortable working in a fast-moving environment. Success in the role is likely for someone who welcomes change, values accountability, enjoys learning, contributes ideas, works well in a team, and is comfortable giving feedback.