Operations Manager - Multi-Brand Cloud Kitchen

Overview

Join a thriving multi-brand cloud kitchen based in KPHB, Hyderabad, catering to three distinct brands through major food delivery platforms. The role involves hands-on management of all kitchen operations focused on maximizing output, ensuring food safety, maintaining hygiene, and enhancing service quality.

Key Responsibilities

• Oversee daily kitchen activities managing three brand outputs from a single facility.
• Control inventory meticulously, including performing stock audits, reducing wastage, enforcing storage protocols, and ensuring vendor accountability for timely and quality supplies.
• Guarantee the accuracy and quality of order packaging with proper portions and sealing standards.
• Manage Swiggy and Zomato partner interfaces, ensuring precise menu listings, item availability, timely storefront operation, and effective service hours.
• Drive customer satisfaction by improving average ratings and minimizing low-star reviews (1 to 3 stars).
• Ensure compliance with FSSAI regulations alongside food safety and hygiene audits.
• Lead team scheduling, attendance management, disciplinary actions, staff training, and retention efforts across multiple shifts.
• Establish, implement, and audit standard operating procedures to maintain operational efficiency.

Candidate Profile

• Minimum of 6 years' experience in cloud kitchens, quick service restaurants (QSR), multi-outlet food service operations, or food production environments.
• Proven leadership handling entire operations or several outlets rather than limited shift-based roles.
• Experience working with delivery platform dashboards, specifically Swiggy and Zomato.
• Strong knowledge of inventory management, waste control, and kitchen discipline.
• Familiarity with FSSAI standards and conducting food safety audits.
• Availability for late-night shifts as the kitchen operates until 3 AM.
• Comfortable utilizing Excel, monitoring dashboards, and maintaining communication via WhatsApp.
• Fluency in Telugu and Hindi required; adequate English proficiency for platform and dashboard operations.

Exclusions

Applicants with only dine-in restaurant experience devoid of delivery or aggregator platform exposure, those unable to commit to late-night operations, or candidates seeking chef/kitchen production roles will not be considered.

Performance Metrics

• Accuracy of order fulfillment and dispatch timings.
• Improvement in customer rating averages and reduction in low-rated orders.
• Compliance with food safety and hygiene audits.
• Inventory accuracy and minimization of wastage.
• Team attendance, discipline, and retention effectiveness.

Additional Information

Interview process comprises a single round conducted on-site at the KPHB location with the owner.