Outbound Caller - International Process (Night Shift)

About Verex Engineering LLC

Verex Engineering LLC is a company specializing in multi-cloud solutions, engineering, and healthcare services. It supports organizations in enhancing their business growth, operational efficiency, and future readiness through management of applications and infrastructure across major cloud platforms including AWS, Microsoft Azure, and Google Cloud. The company combines technical knowledge with advanced tools and industry standards to provide secure, compliant, and scalable cloud services. It offers comprehensive solutions covering consultation, migration, deployment, and continuous system management to deliver tangible business benefits.

Role Overview

This position is for a full-time, on-site Outbound Caller working night shifts at the Kolkata location. The primary responsibility is to place outbound calls to international clients to introduce Verex Engineering's services, qualify potential leads, and schedule appointments for sales and technical teams.

Responsibilities

• Make outbound calls following predefined scripts focused on international clients and prospects.
• Record and maintain precise details of all interactions within the CRM system.
• Achieve daily and weekly targets related to call volume and lead conversion.
• Address basic customer inquiries and provide information about multi-cloud and engineering services.
• Escalate complex issues to the relevant team members for resolution.
• Collaborate with supervisors and team members to improve calling approaches and enhance customer engagement.

Qualifications & Requirements

• Excellent verbal communication skills in English with professional telephone etiquette for international conversations.
• Competency in customer interaction, relationship building, and handling objections or rejections in a courteous manner.
• Basic computer skills including familiarity with CRM platforms, call tracking tools, and office productivity software.
• Strong organizational and time management abilities to manage call loads, maintain logs, and meet performance goals.
• Adaptability and readiness to work night shifts in an international outbound calling work environment.
• Previous experience in outbound calling, BPO, telemarketing, or customer service related to international processes is favorable but not essential.
• Minimum education requirement is a high school diploma or equivalent; additional qualifications in business, communication, or similar disciplines are advantageous.
• Must be able to work on-site in Kolkata and collaborate well with a diverse team.