Project Coordinator

About the Role

SERVPRO Team Friermuth is committed to restoring not just buildings but communities and peace of mind by delivering urgent, careful, and excellent restoration services. They seek a highly organized Project Coordinator who thrives in a dynamic work environment and excels at building strong customer connections while managing commercial restoration projects efficiently.

Key Responsibilities

• Oversee incoming project opportunities and initiate customer intake processes.
• Develop and maintain productive relationships with customers, consultants, adjusters, and other key stakeholders.
• Participate in site meetings and ensure timely project updates and communications.
• Manage Commercial Service Agreements, rate sheets, and scope of work documentation.
• Assist with developing project scopes, managing change orders, and maintaining accurate project paperwork.
• Support financial forecasting for projects and control documentation versions for approvals.
• Coordinate with Project Managers on scheduling, expectations, and identifying risks.
• Prepare required documents for progress and final invoicing stages.
• Follow up with customers and assist with collection efforts when necessary.
• Represent the SERVPRO Team professionally while adhering to company policies and brand guidelines.

Success Indicators

• Strong, clear communication and positive customer relationships.
• Meticulous, well-organized project documentation.
• Proactive problem identification and accountability for results.
• Smooth coordination among customers, operations, accounting, and leadership teams.
• Timely preparation of documentation ensuring billing and project closure.
• Consistent protection and representation of the SERVPRO brand and customer experience.

Qualifications and Skills

• Prior experience preferred in restoration, construction, project coordination, property management, insurance, or related sectors.
• Excellent communication and relationship-building capabilities.
• Strong organizational skills with effective time management.
• Ability to juggle multiple priorities efficiently in a fast-moving workplace.
• Proficiency in Microsoft Office and various business software platforms.
• High attention to detail coupled with dedication to seeing tasks through completion.

Compensation & Benefits

• Annual base salary of $90,000 plus eligibility for performance-based commissions tied to project success, customer satisfaction, and profitability.
• Comprehensive benefits including health, vision, and dental insurance, paid time off, 401(k) plan with matching contributions.

Core Values

• Heart & Hustle: Commit to giving your best effort.
• Accountability: Take ownership of results.
• Alignment: Work as one team towards a shared mission.
• Positivity: Maintain a helpful attitude.
• Integrity: Always do what is right.

Additional Information

All employees are hired by and under the sole supervision of an independently owned SERVPRO Franchise. This position offers an opportunity to make meaningful impacts, cultivate relationships, and assist customers in challenging situations. The company is an equal opportunity employer committed to inclusive hiring practices without discrimination based on legally protected characteristics.