Project Manager - CSuite

Overview of Foundant

Foundant specializes in empowering mission-driven organizations by offering comprehensive software tools designed to enhance data management, workflows, and impact evaluation. They serve a diverse range of clients, including nonprofits, charitable organizations, corporations, and governments, focusing on solutions for grant management, community foundations, process automation, and data collaboration.

Work Environment

As a remote-first company, Foundant values flexibility and offers employees the option to work from their preferred locations while maintaining connectivity through technological platforms. The team is globally dispersed, with physical offices in Bozeman (MT), Toronto (Canada), and Dublin (Ireland), and fosters a collaborative and innovative culture aimed at driving significant worldwide impact.

Key Responsibilities

• Take a leadership position to steer client implementation projects and cultivate strong relationships.
• Prioritize and manage tasks for the client services team centered around the CommunitySuite product.
• Coordinate client onboarding alongside Client Delivery colleagues.
• Establish and nurture partnerships with key client stakeholders to meet their objectives and uphold high customer satisfaction.
• Adjust engagement levels and project management methods based on project scale and client demands.
• Lead by serving the team’s needs and exemplify best practices.
• Engage in pre-sales processes to help set and manage client onboarding expectations.
• Ensure seamless client handoff from Sales to Client Services, maintaining relationship continuity and knowledge transfer.
• Build cooperative relationships across clients, team members, and potentially third-party associates.
• Create and maintain detailed project documentation and systems to support implementation efficiency.
• Develop clear plans with defined milestones, clarify team roles, and hold all parties accountable.
• Lead requirements gathering by collaborating with Product Management, Implementation teams, and clients.
• Maintain consistent project involvement to drive commitment and resolve issues proactively to minimize escalation.
• Recommend process enhancements to improve client satisfaction and optimize both internal and client experiences.
• Monitor client progress and sentiment closely, documenting accurately within internal systems.
• Gain foundational knowledge of Foundant’s product suite to independently respond to client questions and problems.
• Fulfill additional duties as assigned.

Candidate Qualifications

• A bachelor’s degree in a related professional discipline.
• Minimum two years of project management experience, ideally within an IT company.
• Strong attention to detail ensuring accurate, timely completion of client and internal tasks.
• Dedicated to delivering excellent customer satisfaction.
• Technical aptitude and ability to quickly learn software platforms.
• Exudes patience, empathy, and integrity with client and team success as priority.
• Collaborative team player fostering internal consensus to achieve targets.
• Skillful at identifying client challenges and facilitating successful project outcomes.
• Experience managing change initiatives to support effective team transitions.
• Efficient time management to juggle multiple deadlines and projects.
• Excellent written and oral communication talents.
• Self-motivated and eager starter capable of working independently.
• Familiarity with Confluence, Jira, Microsoft Teams, Salesforce, Zendesk, and MS Office tools.
• Willingness to travel occasionally, approximately 5-10%.

Team Qualities

• Adaptive achievement mindset to manage diverse, strategic projects effectively.
• Strong interpersonal and communication abilities enabling productive collaboration.
• Customer service orientation delivering clear recommendations and supportive transition management.
• Comprehensive business insight to identify synergies and promote efficiency.
• Active learning attitude, ready to undertake challenging assignments for skill growth.

Why Join Foundant

• Engage in impactful work that empowers various organizations to achieve meaningful change.
• Competitive compensation along with educational and lifestyle benefits, plus mindfulness and fitness initiatives.
• Flexible paid time off to balance personal and professional priorities.
• Opportunities for professional growth and cross-industry collaboration through company mergers.
• Support for career advancement including internal mobility and leadership roles.
• Work autonomy encouraging creativity and innovative problem-solving.
• A culture that celebrates employee achievements publicly.

Diversity & Inclusion

Foundant is dedicated to fostering a diverse and inclusive workforce, welcoming applicants from all backgrounds and providing accommodations throughout the recruitment and employment processes as needed to ensure equal opportunity for all candidates.