Sales Manager

Overview

This role focuses on assisting sales operations by managing work allocation, implementing sales plans, preparing performance reports, and ensuring smooth completion of the sales process. A key responsibility is to analyze client feedback on STC's products and services to foster robust customer relationships and satisfy client needs effectively.

Key Duties

• Deliver comprehensive after-sales support to meet organizational objectives.
• Execute routine sales activities within defined scopes.
• Assist the sales account manager with budget preparation and target setting, ensuring sales activities adhere to these targets.
• Contribute to internal projects aimed at improving processes as directed by supervisors.
• Support compliance with established sales policies and engage in sales initiatives as required.
• Collaborate with marketing by proposing and negotiating necessary changes.
• Manage order follow-ups related to sales operations.
• Provide timely sales reports and monitor progress against set goals.
• Drive implementation of sales strategies to maximize profitability.
• Ensure responsive and effective customer service.
• Support initiatives for new product development to enhance sales revenue.
• Handle routine responsibilities and escalate issues when needed.
• Build strong teamwork within assigned groups.
• Enable sales agents in achieving their sales targets.
• Oversee job-related activities as per role requirements.
• Assist sales sector during product launches, campaign execution, and discount evaluations to meet profitability goals.
• Coordinate with B2B Performance Management for regular performance assessments and reviews.
• Support target setting, account segmentation, and assignment of account responsibilities.
• Manage annual promotions and demotions with involved stakeholders.
• Identify process gaps and suggest improvements aligned with B2B strategy and sector KPIs.
• Lead sales sector strategy implementation, monitor progress, and report accordingly.
• Aid in digitizing customer journeys focusing on the "Lead-to-Cash" process and track related activities.
• Organize training sessions and workshops on new products for sales staff and report attendance.

Experience and Qualifications

At least six years of relevant experience in sales support or account management within telecommunications or a similar commercial domain is required. Educational background includes a Bachelor's degree in Business Administration or Marketing, with a preference for candidates holding Sales Management certification.

Skills

• Familiarity with company policies and sales principles
• Understanding of contract and risk management practices
• Strong analytical, communication, and planning abilities