- Experiência
- 8+ anos
- Salário
- —
- Vagas
- 1
- Publicado
- há 9 horas
- Modo de trabalho
- No escritório
- Educação
- Bachelor's degree in CIS, Business Administration, or related field
- Elegibilidade
- Candidates with at least 8 years in IT, 4 years in ITSM implementation or support, and 4 years of leadership experience in process or service teams are suitable. A bachelor's degree in CIS, Business Administration, or a related field is preferred, though equivalent experience may be accepted.
- Retomar
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Descrição da vaga
Role overview
This position is being recruited on behalf of a Haystack partner. The selected professional will support strategic programs and help coordinate Agile delivery, with a strong focus on Dev2030 and Internal Developer Portal initiatives.
What you will do
- Oversee work at both project and program level for key strategic efforts, especially Dev2030 and Internal Developer Portal activities.
- Run SAFe Agile Scrum Master ceremonies and support project, program, and business management tasks.
- Work closely with engineering, platform, security, vendor partners, and developer experience teams to convert standards and business goals into features and user stories.
- Lead execution of ITSM roadmaps so that services and processes stay aligned with stakeholder expectations.
- Drive improvements to ITSM processes and/or services by building effective working relationships across teams.
- Assess business requirements, organizational context, and current industry practices to uncover gaps or weaknesses in existing services and workflows.
Requirements
- At least 8 years of experience in IT, including 4 years supporting or implementing ITSM processes or services.
- At least 4 years of leadership experience working with process or service teams.
- Bachelor's degree in CIS, Business Administration, or a related discipline; comparable work experience may be accepted in place of the degree.
- Strong subject-matter knowledge to manage or oversee business-focused projects.
- Ability to provide clear direction on product, program, and project priorities to delivery teams.
- Excellent communication skills with the ability to influence leadership and build strong cross-functional relationships.
What’s offered
- Opportunity to promote developer productivity, self-service, and standardized golden paths.
- Chance to help shape and advise leadership on ITSM strategy.
- Collaborative work environment with cross-functional teams and stakeholders.