Team Leader - Operations

About the Role

We seek a proactive and results-driven Team Leader to oversee the customer support and operations team, while playing an active role in business development endeavors. The right candidate will demonstrate robust leadership, effective communication in Hindi and English, and a customer-first approach. Responsibilities include managing daily team activities, evaluating team performance, and supporting the company’s growth through client relationship management.

Key Responsibilities

• Lead, coach, and inspire the customer support team to meet operational targets.
• Track team productivity, attendance, and quality of service.
• Organize regular performance evaluations, coaching, and team meetings.
• Manage customer escalations and ensure prompt issue resolution.
• Maintain compliance with company policies and standard operating procedures.
• Generate and analyze performance reports on a daily, weekly, and monthly basis.
• Collaborate with other departments to ensure smooth operations.
• Maintain excellent customer service and build lasting customer relationships.
• Evaluate customer feedback to recommend improvements.
• Support business development efforts by identifying prospects and nurturing client relations.
• Assist in preparing business proposals and presentations.
• Work closely with sales teams to meet revenue goals.

Qualifications & Experience

• Minimum five years of professional experience, including at least two years in a supervisory or team leader role.
• Proficient leadership and people management abilities.
• Strong communication skills in both Hindi and English, verbal and written.
• Competence in problem-solving and decision-making under pressure.
• Familiarity with CRM tools and Microsoft Excel.
• Customer-oriented mindset with a proactive attitude.

Preferred Skills

• Experience in customer support, operations, logistics, mobility, or service sectors.
• Understanding of KPI tracking, customer retention strategies, and process enhancements.
• Basic knowledge of sales and business development processes.

Compensation & Benefits

• Monthly salary ranging from ₹30,000 to ₹35,000.
• Opportunities for advancement based on performance.
• Leadership position within a rapidly expanding organization.
• Supportive, collaborative workplace focused on learning and growth.
• Chance to directly influence company growth and success.

Who Should Apply

• Individuals who excel at guiding and fostering team growth.
• Professionals passionate about delivering outstanding customer experiences.
• Those confident in client relationship management and supporting business growth.
• Candidates seeking a demanding role with room for career development.