Virtual Patient Coordinator

Overview

The Virtual Patient Coordinator operates within a virtual therapy setting providing essential assistance to licensed PT/OT or PTA/COTA professionals. This position prioritizes administrative support to optimize workflow, allowing clinical staff to concentrate on patient treatment and improve efficiency. The coordinator plays a key role in managing virtual services to address demand fluctuations, ensuring both patients and providers experience streamlined interactions.

Key Responsibilities

• Support initial clinical visits through administrative tasks to ensure compliance.
• Deliver flexible coverage across the virtual service areas.
• Assist in converting initial service evaluations effectively within coverage zones.
• Maintain ongoing communication with clinical and administrative teams regarding patient needs.
• Use electronic medical record systems such as EMR, Insync, Genie, and Touchstone to fulfill business requirements.
• Manage point-of-service collections including copays.
• Provide comprehensive communication to patients and clinical teams as necessary.
• Serve as the liaison for patients during their Telehealth experience.
• Escalate technical problems to the relevant support units when required.

Qualifications

• Associate degree in a relevant field; or alternatively, a high school diploma with at least two years of healthcare support experience.
• Minimum one year experience in healthcare support services is required; three years with prior administrative and customer service experience is preferable.

Skills & Abilities

• Integrity and adherence to care responsibilities aligned with state practice acts and payer regulations.
• Excellent communication, adaptability, teamwork, and problem-solving capabilities to ensure strong customer experiences and effective collaboration.
• Proficient with basic technology including email, Microsoft Teams, Zoom, and Excel.
• Ability to troubleshoot basic computer and software issues.
• Basic sales skills.
• Bilingual abilities are an advantage.

Additional Information

• This is a virtual employee position based onsite in Bellevue, Washington.
• Salary is ranged between 18.50 and 22.00 dollars per hour.
• The job falls under outpatient rehabilitation clinical support staffing.