Member Care Representative I

Overview

Join a team dedicated to serving the community with Cobb EMC as a Member Care Representative I. This role starts with 90 days of in-office training followed by a schedule allowing you to work remotely four days per week and collaborate onsite once a week. Operating Monday to Friday from 9:00 AM to 6:00 PM, the position is perfect for individuals who relish solving problems, assisting customers, and offering exceptional service in a dynamic environment.

Key Responsibilities

• Support members with applying for new electric service, service reconnections, and transfers.
• Respond to inquiries regarding billing, payments, and general account concerns.
• Address and resolve member issues promptly, aiming for first-call resolution.
• Process service orders while ensuring account information accuracy.
• Clearly explain rate options and utility-related services to customers.
• Provide assistance during power outages and busy periods when required.
• Collaborate effectively to deliver superior service and support to the community.

Qualifications and Skills

• High school diploma or equivalent.
• At least two years of experience in customer service within a call center setting.
• Strong listening, verbal, and written communication abilities.
• Excellent interpersonal skills to engage with members and coworkers.
• Capable of conducting thorough member interviews and proficiently resolving queries.
• Organized with good planning skills, able to prioritize multiple tasks.
• Comfortable working both independently and within a team.
• Thrives in a fast-paced, high-pressure environment.
• Proficient with Microsoft Office and personal computing.
• Basic understanding of utility rates.

Preferred Qualifications

• Previous work experience in the utility sector.
• Bilingual abilities are advantageous.

Core Values

• Put People First: Care, listen, connect, respect diversity, and prioritize teamwork.
• Stay Safe: Avoid shortcuts, maintain awareness, and protect coworkers.
• Innovate: Embrace change, think boldly, and contribute solutions.
• Own It: Take responsibility for your attitude and actions, persist, and commit to lifelong learning.

Benefits and Additional Information

• Company-covered health insurance premiums starting day one.
• Retirement pension plan and an automatic 7% company-paid 401(k) contribution with additional matching.
• Annual bonus program.
• Tuition and certification reimbursement initiatives.
• Equal Opportunity Employer committed to diversity and reasonable accommodations.
• Drug-free workplace policy.