Clinical Administrative Assistant

About the Company

Orchestrate Consulting Group aims to connect job seekers with coordinated career opportunities tailored to their goals. It functions as a curator and verifier of positions sourced from trusted employers rather than a staffing agency.

AOM Infusion specializes in home and specialty infusion therapy, providing high-quality, patient-centered care through a dedicated team of clinicians and professionals.

Position Overview

The Clinical Administrative Assistant plays a vital role in examining, auditing, and approving clinical records submitted by both AOM nurses and contracted agency staff. This role guarantees that documentation is accurate, complete, compliant with regulations, and ready for billing processes.

Supporting operational functions, the position provides assistance to the Detailed Written Order (DWO) team and serves as backup support during clinical intake reviews to maintain workflow continuity. Collaboration with multiple internal teams and agency partners ensures quality patient care and compliance.

Key Responsibilities

• Review clinical documentation for accuracy, completion, regulatory compliance, and billing readiness.
• Ensure adherence to AOM standards, payer policies, accreditation requirements, and regulations.
• Identify and communicate missing or inconsistent information to clinicians for correction.
• Track outstanding documentation corrections to ensure timely resolution.
• Approve documentation after meeting all quality and compliance criteria.
• Perform patient record audits to confirm comprehensive and accurate clinical information.
• Detect documentation trends and deficiencies to propose education and process improvements.
• Contribute to the Quality Assurance Program and ongoing quality enhancement efforts.
• Maintain patient information confidentiality in line with HIPAA and company policies.

Intake Operations Support

• Serve as backup for the Clinical Intake Coordinator during peak volume and absences.
• Evaluate patient medical documents related to diagnosis, history, and prescribed therapies to assess insurance coverage necessity.
• Communicate effectively with sales, clinical teams, patients, and families.
• Act as the primary contact between branch staff and referral sources during patient intake.
• Report sales concerns and patient or referral complaints to management.
• Ensure prompt insurance authorization and timely information sharing with relevant teams.
• Maintain precise patient and referral data within company databases.
• Coordinate with intake, pharmacy, nursing, and scheduling teams to ensure smooth patient care transitions.

General Responsibilities

• Support compliance with ACHC accreditation standards and home infusion regulations.
• Stay current with ACHC standards and clinical documentation requirements.
• Assist with accreditation preparation, audits, and corrective actions.
• Enforce company policies, procedures, and regulatory mandates.
• Participate in team meetings to address workflow and operational objectives.
• Facilitate communication among internal departments, partners, providers, patients, and caregivers.
• Provide clinical and operational assistance across nursing, intake, pharmacy, and administrative teams.
• Undertake additional responsibilities and special projects as directed by leadership.

Detailed Written Order (DWO) Support

• Help prepare, review, track, and manage DWOs.
• Follow up with providers and partners to secure necessary approvals and signatures.
• Oversee DWO processes to ensure timely completion and compliance with payer standards.