After Hours Dispatch Coordinator - Remote Night Shift

Job Overview

This full-time role involves working the night shift from Monday to Friday, 10pm to 6am, offering a pay rate between $24 and $27 per hour plus a shift differential of $1.50 per hour. The position is remote after initial training on the day shift at the office, requiring residence within a 30-mile radius of Gainesville, GA.

Role Summary

The After Hours Dispatch Coordinator plays a vital role in a dedicated customer service team, focusing on managing logistics for transportation operations. The coordinator plans, organizes, and executes customer delivery schedules, optimizing resources and aligning with Mansfield Energy's strategic objectives. A key part of the role includes monitoring inventory and market conditions to maintain efficient delivery services while ensuring a positive customer experience. Adapting to feedback and continuously improving job performance is essential.

Primary Responsibilities

• Collaborate regularly with team members across customer bases and product lines to enhance service delivery.
• Coordinate between departments to promptly resolve operational issues affecting customers.
• Share best practices and learning opportunities within Customer Experience teams.
• Support the monthly compilation of transporter scorecard reports and track relevant metrics.
• Recommend effective transportation solutions and procedures.
• Direct carrier agents and supervisors to ensure timely and effective transportation actions.
• Identify client challenges and clearly communicate unique needs to carriers.
• Execute and manage Supply Sourcing Optimization Process (SSOP) dispatch methods and manual dispatch functions.
• Handle afterhours calls for specific departments, resolving pending items efficiently.
• Conduct daily shift handovers (‘Pass Down’) to ensure smooth transitions to day shift.
• Manage customer service and dispatch mailboxes, ensuring clearance by end of day.
• Optimize load planning post-SSOP daily and create manual dispatches as required.
• Manage all phone and email queues throughout the shift, formally closing queues at shift end with appropriate wrap-up codes.
• Continuously monitor assigned customer tank levels and plan deliveries based on fuel status and consumption.
• Adjust delivery schedules considering market trends to leverage best purchasing opportunities.
• Document and honor specific customer inventory requests.
• Arrange and manage FTL/LTL freight coordination from suppliers to customers.
• Build and maintain strong relationships with carriers to enhance freight profitability and efficiency.
• Develop thorough understanding of logistics interactions and processes.
• Make quick, independent decisions within guidelines to select optimal delivery sources and timing.
• Ensure compliance with carriers’ delivery time windows and update deliveries to maximize efficiency.
• Manage and complete all shift-assigned tasks thoroughly.
• Oversee load planning, scheduling, dispatch confirmation, and ensuring all loads are accepted by carriers daily.
• Track deliveries and confirm load deliveries consistently every day without exception.
• In cases where carriers decline or cannot meet delivery schedules, secure secondary options to meet customer expectations and escalate as necessary while communicating progress to all stakeholders.

Qualifications and Experience

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least two years’ experience preferred in dispatching or supply chain roles.
• Preferred experience in logistics including truckload and less-than-truckload freight.
• Experience in the petroleum industry is an advantage.
• Proficient skills with Microsoft Office applications such as Word, Outlook, Excel, PowerPoint, and Access.
• Ability to multitask and make financially sound decisions in a dynamic, fast-paced setting.
• Capacity to adjust to constant changes and respond promptly to urgent matters.
• Excellent communication skills to coordinate effectively with all parties involved.

Working Conditions

• Scheduled for a 10-hour night shift.
• Extended periods of sitting required.
• Manual dexterity needed to operate computer peripherals like keyboards and mice.

Additional Information

Equal employment opportunity is provided to all qualified individuals without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.