Branch Manager

Position Overview

Hynds Pipe Systems Limited is seeking a seasoned and performance-focused Branch Manager to lead its Cambridge branch in Waikato, New Zealand. This pivotal leadership role involves hands-on management focused on fostering robust customer relationships, enhancing sales outcomes, and nurturing a high-achieving team within a strong safety-first culture.

Key Responsibilities

• Direct the overall performance of the Cambridge branch by setting strategic goals and overseeing profit and loss management aligned with company objectives.
• Expand the customer base by evaluating market potential, implementing a structured call cycle, and identifying new sales avenues to maximize revenues.
• Recruit, develop, and mentor branch staff, leading by example to maintain high performance standards.
• Maintain accurate sales pipeline data through diligent CRM management and branch reporting.
• Develop thorough product knowledge to effectively support customers and address their queries.
• Ensure the branch meets established service, presentation, and procedural standards.
• Lead health and safety initiatives, mitigate hazards proactively, and cultivate a strong safety culture at the branch.

Qualifications and Skills

• Demonstrated leadership experience in customer service environments with proven success in coaching teams to excel.
• A results-driven approach with accountability for business outcomes and the ability to effect change.
• Sound judgment and confidence in decision-making abilities.
• Exceptional customer service aptitude with enthusiasm for relationship building.
• Strong commercial understanding of business performance drivers.
• Proficient computer skills, including Outlook, Excel, and ERP systems, with M3 ERP experience preferred.
• Holder of a full Class 1 driver’s licence with F endorsement.
• Physically capable of handling products weighing up to 20 kilograms.
• Ability to remain composed and effective under pressure while managing multiple priorities.

Why Join Hynds?

Hynds offers a workplace that values people above all, emphasizing ethical practices, genuine customer connections, and a commitment to employee safety and wellbeing. For those passionate about leadership and business growth within a company with core values, this is a prime opportunity.

Location and Working Conditions

This is a full-time, onsite role based in Cambridge, Waikato, New Zealand.