Cluster Manager

About the Role

This position is tasked with comprehensive management of offline sales and operations across multiple fitness centers. The goal is to meet set revenue targets while delivering a consistent and exemplary customer experience. The incumbent will closely coordinate with central teams to formulate and implement marketing initiatives aimed at boosting lead generation and conversion rates. The role demands strong leadership skills to oversee center teams effectively, ensuring adherence to operational standards and promoting a positive workplace culture.

Key Responsibilities

• Drive sales efforts at centers to consistently achieve revenue goals.
• Collaborate with the central offline sales team for planning and implementing sales strategies at centers.
• Analyze and report performance data using Excel-based reporting tools.
• Conduct regular governance and implement necessary interventions at business units.
• Lead lead conversion and generation activities within the centers through operational management.
• Ensure compliance with established Standard Operating Procedures (SOPs).
• Maintain a consistent experience across company-owned and franchise-operated gym locations.
• Address and resolve internal and external conflicts and escalations promptly to maintain smooth operations.
• Perform audits and spend time on-site to guarantee facilities remain updated and fully operational.
• Work closely with ground and facilities teams to uphold high standards of center and equipment maintenance.
• Facilitate the deployment of new operational processes by acting as the liaison between central management and on-ground teams.
• Manage hiring processes to meet staffing requirements for center managers and trainers.
• Conduct ongoing performance reviews, mentoring, and coaching of team members.
• Collect and communicate feedback from members and trainers to the central teams.
• Engage with various stakeholders to resolve issues and ensure operational efficiency.
• Lead by example in nurturing a positive and engaging work environment at the centers.

Skills and Qualifications

• Proven ability in offline sales management and achieving revenue targets.
• Strong operational leadership and team management capabilities.
• Experience with data analysis and reporting in Excel.
• Familiarity with SOP implementation and compliance.
• Excellent conflict resolution and stakeholder management skills.
• Ability to lead audits and maintain high-quality operational standards.
• Experience in hiring, performance management, and staff development.

Additional Information

This position requires on-site presence in Bengaluru, Karnataka, India. The role involves managing multiple gym centers with a focus on both sales and operational excellence to ensure business growth and customer satisfaction.