- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2小时前
- 工作模式
- 在办公室
- 合格
- Candidates with fluent English communication and prior experience in direct customer or client-facing roles are suitable for this position.
- 恢复
- 需要申请
你的工作地点
职位描述
Role overview
Padlet is looking for a Customer Experience Associate in Singapore to deliver high-quality support and help improve the overall customer journey.
What you will do
- Resolve customer questions and issues through phone and email communication.
- Maintain a very high standard of support while handling customer conversations.
- Track, document, and coordinate product bugs and feature requests with engineering teams.
- Speak up for customers by spotting recurring issues and proposing improvements to processes, policies, and products.
- Review and correct mistakes in the public Support Center and internal knowledge resources.
- Work closely with colleagues across teams to find answers and assist teammates when needed.
What we are looking for
- Fluent English communication for customer support.
- Curiosity about people and business, along with the ability to energize and engage others.
- Background in customer-facing or client-facing work.
- Open to feedback and committed to improving skills and performance.
- Strong skills in organization, analysis, writing, and speaking.
- Exceptional attention to detail.
- Ability to adapt quickly and handle changing situations confidently.
- Good time management and prioritization habits.
- A strong motivation to help people and improve the community experience.
Additional information
This position is based in Singapore and is a full-time, onsite role.