- Experiência
- Qualquer
- Salário
- —
- Vagas
- 1
- Publicado
- há 1 hora
- Modo de trabalho
- No escritório
- Elegibilidade
- Candidates with fluent English communication and prior experience in direct customer or client-facing roles are suitable for this position.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Role overview
Padlet is looking for a Customer Experience Associate in Singapore to deliver high-quality support and help improve the overall customer journey.
What you will do
- Resolve customer questions and issues through phone and email communication.
- Maintain a very high standard of support while handling customer conversations.
- Track, document, and coordinate product bugs and feature requests with engineering teams.
- Speak up for customers by spotting recurring issues and proposing improvements to processes, policies, and products.
- Review and correct mistakes in the public Support Center and internal knowledge resources.
- Work closely with colleagues across teams to find answers and assist teammates when needed.
What we are looking for
- Fluent English communication for customer support.
- Curiosity about people and business, along with the ability to energize and engage others.
- Background in customer-facing or client-facing work.
- Open to feedback and committed to improving skills and performance.
- Strong skills in organization, analysis, writing, and speaking.
- Exceptional attention to detail.
- Ability to adapt quickly and handle changing situations confidently.
- Good time management and prioritization habits.
- A strong motivation to help people and improve the community experience.
Additional information
This position is based in Singapore and is a full-time, onsite role.