Executive - Fraud Customer Support Associate

EXL

Pune, Maharashtra, India • Vollzeit

Bewerben Sie sich als Erste/r!

Erfahrung: Beliebig
Gehalt: —
Stellenangebote: 1
Veröffentlicht: vor 7 Stunden

Arbeitsmodus: Im Büro
Wieder aufnehmen: Bewerbung erforderlich

Wo Sie arbeiten werden

Stellenbeschreibung

Role Overview

As a Fraud Customer Support Associate at NewDay, you will play a crucial role in safeguarding customers by managing fraud-related inquiries and detecting potentially fraudulent behaviors. Your responsibilities include handling sensitive communications, verifying customer identities through specialized questioning techniques, and collaborating closely with teams such as Fraud Strategy, Investigations, Chargebacks, and Anti-Money Laundering (AML) to monitor trends and uphold compliance with regulations.

Fähigkeiten

Betrugserkennung Customer service communication Collaboration with Cross-Functional Teams Identity verification techniques Knowledge of AML regulations