Executive - Fraud Customer Support Associate

EXL

Pune, Maharashtra, India · Jornada completa

Sé el primero en postularte

Experiencia: Cualquier
Salario: —
Vacantes: 1
Al corriente: Hace 5 horas

Modo de trabajo: En la oficina
Reanudar: Se requiere solicitud

Dónde trabajarás

Descripción del trabajo

Role Overview

As a Fraud Customer Support Associate at NewDay, you will play a crucial role in safeguarding customers by managing fraud-related inquiries and detecting potentially fraudulent behaviors. Your responsibilities include handling sensitive communications, verifying customer identities through specialized questioning techniques, and collaborating closely with teams such as Fraud Strategy, Investigations, Chargebacks, and Anti-Money Laundering (AML) to monitor trends and uphold compliance with regulations.

Habilidades

Detección de fraude Customer service communication Collaboration with Cross-Functional Teams Identity verification techniques Knowledge of AML regulations