Executive - Fraud Customer Support Associate

EXL

Pune, Maharashtra, India · Tam zamanlı

Başvuran ilk kişi siz olun

Deneyim: Herhangi
Maaş: —
Açılışlar: 1
Yayınlandı: 4 saat önce

Çalışma modu: Ofiste
Sürdürmek: Başvuru yapılması gerekmektedir.

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İş tanımı

Role Overview

As a Fraud Customer Support Associate at NewDay, you will play a crucial role in safeguarding customers by managing fraud-related inquiries and detecting potentially fraudulent behaviors. Your responsibilities include handling sensitive communications, verifying customer identities through specialized questioning techniques, and collaborating closely with teams such as Fraud Strategy, Investigations, Chargebacks, and Anti-Money Laundering (AML) to monitor trends and uphold compliance with regulations.

Yetenekler

Sahtekarlık Tespiti Customer service communication Collaboration with Cross-Functional Teams Identity verification techniques Knowledge of AML regulations