Customer Service Associate

Role overview

Amazon is hiring a Customer Service Associate for an office-based role in Delhi/Noida. This position is focused on helping customers quickly and accurately while delivering a positive support experience. The role is contractual and based in a work-from-office setup.

What the role involves

You will be the first touchpoint for customers and will handle questions, concerns, and requests across phone, chat, and/or email. The work covers a wide range of topics such as order issues, product-related queries, payment concerns, and guidance on using the website. You’ll use internal tools to research, navigate information, and work toward effective resolutions.

How you are expected to work

Amazon does not expect scripted conversations or memorized responses. Instead, you will be trained to think through customer problems and use your own communication style to provide helpful support. The focus is on preventing issues where possible, resolving queries, and creating a strong customer experience.

Key strengths for success

• Strong writing and speaking ability with clear, precise communication
• Attention to detail and a disciplined work style
• A customer-first attitude and a friendly approach in all situations
• Quick learning ability and comfort with change
• Ability to handle several tasks at once in a fast-paced setting

Training and benefits

No prior customer service experience is required. You will receive training when you join, along with a complete equipment package. The role also includes benefits such as medical insurance, a pension plan, internet allowance, lifestyle benefits and retail discounts through the Amazon Extras program, plus ongoing training and development opportunities.

Application process

Applicants should plan around 3 hours to finish the full application, including assessments that are used to judge role suitability. The application can be saved and completed later if needed, and a laptop or desktop is recommended for the best experience. If your application is successful, the company will reach out with the next steps.

Equal opportunity and privacy

Amazon states that it is an equal opportunities employer and makes hiring decisions based on experience and skills. The company also notes that protecting candidate privacy and data security is a priority, and refers applicants to its Privacy Notice for details on data collection, use, and transfer.

Basic qualifications

• You must be at least 18 years old
• You need to have the legal right to work in India
• You should have strong English communication skills, both written and spoken
• You should be comfortable using a computer
• You must be available to work different shifts from Monday to Sunday within the operating hours
• You must be willing to work rotating shifts, including early, late, overnight, weekend, and overtime when required

Interview and identity verification terms

During the interview process and, where applicable, during employment, you consent to the recording of your video and audio for assessment proctoring and identity verification. You also agree that Amazon or people authorized by Amazon may take and store a screenshot of your face for internal records and ongoing identity checks. In addition, you may be asked to present a government-issued ID other than Aadhaar that includes your photograph, and a screenshot of that ID may also be captured for internal recordkeeping and verification purposes.

Company and reference details

Company reference: ADCI - Haryana. Job ID: ASF260123206.