Ticket Inspector

Overview

This position aims to ensure effective revenue protection across the transit system by deterring fare evasion and enforcing travel regulations visibly on trains and at stations.

Main Responsibilities

• Maintain a strong revenue protection presence aboard trains and within stations.
• Issue penalty fares to passengers traveling without valid tickets or attempting fare evasion, and enforce penalties for by-law violations as needed.
• Implement revenue protection protocols and uphold related by-laws consistently.
• Ensure compliance with travel conditions and relevant codes of practice while coordinating with Station Masters, Security Controllers at the Operations Control Center, and, when required, with Dubai Police authorities.
• Deliver excellent customer service and provide accurate information to passengers.
• Use the S-Tafteesh handheld device for conducting ticket inspections on trains and stations to verify card and ticket validity for services.
• Conduct inspections that include verifying Gold Class travelers, normal class passengers, zone compliance, and participating in special enforcement exercises including collaboration with police and plainclothes duties.
• Support station block management and perform additional tasks as directed by the Revenue Protection Supervisor or Manager.

Qualifications and Knowledge

• Familiarity with the Integrated Management System, including environmental and quality standards.
• Strong verbal and written communication skills.
• Experience working in high customer contact environments, preferably having handled conflict situations.
• Ability to make sound decisions under pressure and maintain professionalism during confrontations.
• Capable of working independently and collaboratively within a team.
• Proficient in assessing and interpreting information to draw appropriate conclusions.
• Experience handling cash transactions.