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Helpdesk/Desktop Support Technician
Frankfurt, Hessen, Germany (Hybrid) · 정규직
가장 먼저 지원하세요
- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 17시간 전
- 작업 모드
- 잡종
- 재개하다
- 신청 시 필수 사항
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직무 설명
Role Overview
This position is based in Frankfurt, Germany, requiring physical presence onsite for two days each week. The Helpdesk/Desktop Support Technician will handle support duties focused on various hardware and software platforms.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support across desktops, laptops, mobile devices including both iOS and Android, and printers.
- Manage incident tickets throughout their lifecycle while ensuring compliance with ITIL guidelines and meeting Service Level Agreements (SLAs).
- Provide expertise in Microsoft Office Suite, Exchange/Outlook, as well as proprietary in-house applications on both Windows and macOS environments.