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Helpdesk/Desktop Support Technician
Frankfurt, Hessen, Germany (Hybrid) · На постоянной основе
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- Опыт
- Любой
- Зарплата
- —
- Открытия
- 1
- Опубликовано
- 23 часа назад
- Режим работы
- Гибридный
- Резюме
- Необходимо подать заявку.
Где вы будете работать
Описание работы
Role Overview
This position is based in Frankfurt, Germany, requiring physical presence onsite for two days each week. The Helpdesk/Desktop Support Technician will handle support duties focused on various hardware and software platforms.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support across desktops, laptops, mobile devices including both iOS and Android, and printers.
- Manage incident tickets throughout their lifecycle while ensuring compliance with ITIL guidelines and meeting Service Level Agreements (SLAs).
- Provide expertise in Microsoft Office Suite, Exchange/Outlook, as well as proprietary in-house applications on both Windows and macOS environments.