Manager, Investigations

Opportunity Overview

We seek a skilled financial professional to serve as Manager, Investigations, leading a team dedicated to impartial and fair resolution of consumer complaints within the banking and investments sectors. This role is based in Toronto with a hybrid work schedule requiring two days in the office per week.

About OBSI

The Ombudsman for Banking Services and Investments (OBSI) is a highly proficient organization committed to public service, working to uphold fairness and trust in Canada's financial system.

Key Responsibilities

Lead and manage a team of investigators, ensuring thorough, unbiased, and timely complaint investigations aligned with OBSI’s mission and values. Collaborate with Deputy Ombudsmen and fellow managers to promote team professional growth, maintain consistency across investigations, and address systemic financial issues.

Workplace Environment and Values

OBSI values diversity, inclusivity, and respect, cultivating a supportive workplace accessible to all abilities. Flexible work arrangements are possible for candidates residing in the Greater Toronto Area.

Compensation and Benefits

An attractive compensation package is offered, including a salary range of $130,000 to $166,000 annually, incentive programs, comprehensive group benefits, and a pension plan with company contributions.

Development and Progression

Employees benefit from opportunities for career advancement and ongoing learning.

Equal Opportunity and Accommodation

OBSI is devoted to equal employment opportunities and provides reasonable accommodation throughout the hiring process. Applicants needing assistance should contact Human Resources directly.