Customer Support Specialist

About the Role

Unishippers - Hudson Group is expanding its team and seeking a dependable and friendly Customer Support Specialist to join their 100% remote UPS customer service team. This position requires handling a high volume of inquiries with a team-focused attitude while being self-driven. The role suits individuals who thrive in dynamic environments, enjoy engaging with people, and want to be part of an encouraging and energetic team.

Key Responsibilities

• Act as the main contact for customers through phone, email, and chat regarding all UPS-related inquiries such as package tracking and issue resolution.
• Deliver outstanding customer service by promptly addressing product or service concerns.
• Handle receivables, process payment of invoices, troubleshoot shipment problems, and audit UPS charges.
• Respond to customer billing questions and collaborate with internal teams to ensure smooth service delivery and gather feedback.
• Effectively manage multiple priorities in a fast-moving environment while paying close attention to accuracy.
• Maintain precise records of customer interactions and update account information properly.

Qualifications

• Bachelor's degree or equivalent educational background.
• Demonstrated experience in customer service, account management, or a related field.
• Experience with UPS or FedEx customer service is advantageous.
• Strong verbal and written communication abilities.
• A positive, solution-focused mindset well suited for fast-paced settings.
• Excellent organization and multitasking skills.
• Empathy and enthusiasm for helping customers.
• Technical proficiency with Salesforce CRM; familiarity with Helpscout and Google Office Suite is a plus.

Compensation & Benefits

• Competitive salary ranging approximately from $50,000 to $55,000 per year, commensurate with experience.
• This is a fully remote role with technology provided.
• Full benefits package including medical, dental, vision coverage, flexible paid time off, and 401K matching.
• A collaborative and support-oriented workplace culture emphasizing employee growth and development.

Additional Information

Unishippers is the largest privately held LTL broker in the United States and the biggest non-retail authorized UPS partner. The firm serves over 90,000 customers nationwide and has consistently been ranked among the top freight brokerage and logistics firms globally by Transport Topics for the past five years. Unishippers is nationally recognized for its company culture, training programs, and career development opportunities.

Working Hours

The position requires working 9:30 AM to 6 PM Eastern Standard Time.