eCommerce Assistant

About RIISE

RIISE hosts a curated collection of both established and emerging global brands, focusing on responsible fashion, homeware, and beauty products. The company prioritizes thoughtful design and durable quality items, aligning with a vision of a decarbonised, circular, and regenerative future.

Role Overview

We seek an enthusiastic eCommerce Assistant to become part of our small, supportive team based in Sydney. This entry-level position is perfect for early career individuals or recent graduates who have gained practical experience through internships, university placements, or part-time roles and have an interest in the operational facets of ecommerce and fashion retail.

Key Responsibilities

• Prepare product listings for our backend system, including uploading images, assigning ecommerce attributes, writing or editing product descriptions, categorizing, and setting shipping parameters.
• Coordinate product image resizing after sourcing images from brands.
• Manage order fulfillment processes and oversee packaging supply orders.
• Maintain daily operations of our Shopify storefront, managing merchandising collections, processing returns, and handling canceled orders.
• Provide customer support via email and chat channels.
• Assist with vendor onboarding by collecting product details and images from brands.
• Communicate with brands to obtain information on fabric types, certifications, supply chains, and sustainability credentials.

Candidate Profile

The ideal candidate demonstrates intelligence, curiosity, initiative, and a strong work ethic. We value a willingness to learn and growing skill sets in a hands-on environment. Prior experience through internships or part-time ecommerce or retail roles or relevant academic study is favorable but not mandatory.

Educational and Skill Requirements

• Must have an undergraduate degree.
• Experience with Shopify is advantageous but not required.
• Proficiency in Microsoft Office, especially Excel, Word, and Teams.
• Basic familiarity with Searchspring (Athos Commerce), Klaviyo, Adobe Photoshop or InDesign for simple edits, and CapCut is desirable.

Why Join RIISE

We take a unique approach to combating climate change, mirrored in our workplace culture that emphasizes mutual growth and support. We are committed to nurturing the development of every team member.