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Associate Manager - Customer Connect
Green Leaf Consultants Kolkata
Mumbai, Maharashtra, India · На постоянной основе
Подайте заявку первыми!
- Опыт
- Любой
- Зарплата
- 400 000 – 600 000 индийских рупий в год
- Открытия
- 1
- Опубликовано
- 5 часов назад
- Режим работы
- В офисе
- Образование
- Любой выпускник
- Критерии отбора
- Любой выпускник
- Резюме
- Необходимо подать заявку.
Где вы будете работать
Описание работы
Overview
This position is with a prominent life insurance company based in Mumbai, focused on enhancing customer satisfaction by effectively addressing their grievances and ensuring smooth resolution processes.
Key Responsibilities
- Manage and resolve customer complaints efficiently and in line with company standards.
- Perform detailed Root Cause Analysis (RCA) following established Standard Operating Procedures (SOPs) and turnaround times (TATs) to identify underlying issues.
- Collaborate extensively with vendors and various internal teams to drive resolution and maintain service quality.
Candidate Requirements
- Must hold at least a graduate degree.
Compensation and Other Details
The annual salary ranges from 400000 to 600000 INR.