IT Support Specialist / First Level Support

Job Responsibilities

• Serve as the primary point of contact for employees facing IT-related inquiries and technical issues.
• Receive, analyze, and resolve support requests submitted via phone, email, and ticket systems.
• Perform troubleshooting and independently resolve hardware and software issues at the first-level support stage.
• Install, configure, and maintain computers, notebooks, printers, mobile devices, and other IT hardware.
• Manage user accounts and permissions across various IT platforms.
• Assist in maintaining IT infrastructure and workstation environments.
• Document incidents, solutions, and support workflows within the ticketing system.
• Collaborate with second-level support teams and external service providers.
• Support IT-related projects, including rollouts and technology deployments.
• Provide technical support for in-house workshop trade shows.
• Be available for occasional business trips and assignments at retail locations.

Candidate Profile

• Completed vocational training in IT or an equivalent qualification.
• Some professional experience in IT support, helpdesk, or service desk is advantageous.
• Strong familiarity with Microsoft Windows, Microsoft 365, and common standard hardware devices.
• Basic understanding of networking, user rights administration, and ticketing systems is desirable.
• Strong customer service orientation and communication skills.
• Independent, methodical, and solution-focused working style.
• Team player with high commitment and a sense of responsibility.
• Willingness to travel and work flexibly at workshop events or retail stores.
• Possession of a class B driver's license is preferred.

Employee Benefits

• Collective wage agreement-based salary.
• 30 days of paid vacation annually.
• Holiday and Christmas bonuses.
• Bike leasing program.
• Employee discounts.
• Access to corporate benefit programs.
• Company pension scheme.
• Capital-forming benefits.
• Complimentary employee parking spaces.
• On-site staff cafeteria.