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Call Quality Analyst
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.