Call Quality Analyst

Meddirect Services

Hyderabad, Telangana, India · На постоянной основе

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Опыт: Любой
Зарплата: INR 20,000 – INR 30,000 / month
Открытия: 1
Опубликовано: 3 часа назад

Режим работы: В офисе
Резюме: Необходимо подать заявку.

Где вы будете работать

Описание работы

Job Overview

We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.

Навыки

Гарантия качества Координация команды Анализ производительности Coaching and Feedback Управление аудитом Customer Interaction Monitoring Service quality evaluation