M
Call Quality Analyst
Hyderabad, Telangana, India · Tempo total
Seja o primeiro a se candidatar
- Experiência
- Qualquer
- Salário
- INR 20,000 – INR 30,000 / month
- Vagas
- 1
- Publicado
- há 4 horas
- Modo de trabalho
- No escritório
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Job Overview
We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.