Call Quality Analyst

Meddirect Services

Hyderabad, Telangana, India · Tam zamanlı

Başvuran ilk kişi siz olun

Deneyim: Herhangi
Maaş: INR 20,000 – INR 30,000 / month
Açılışlar: 1
Yayınlandı: 2 saat önce

Çalışma modu: Ofiste
Sürdürmek: Başvuru yapılması gerekmektedir.

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İş tanımı

Job Overview

We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.

Yetenekler

Kalite Güvencesi Takım Koordinasyonu Performans analizi Coaching and Feedback Audit Management Customer Interaction Monitoring Service quality evaluation