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Customer Care Executive

Healthmug Private Limited

Delhi-NCR, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 15,000 – INR 20,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 18 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ಕೆಲಸದ ವಿವರ

Job Overview

Join Healthmug Private Limited as a Customer Care Executive based in Delhi-NCR. This role involves managing customer communications and ensuring satisfaction through effective query resolution and support.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone calls, emails, and live chat channels.
Provide detailed assistance regarding products, order status, payment processes, and delivery information.
Address and resolve customer complaints to maintain high levels of satisfaction and loyalty.
Keep detailed logs of customer interactions and follow up appropriately to close issues.
Work in coordination with logistics, category, and operations teams to troubleshoot and solve customer-related challenges.
Ensure compliance with organizational policies and uphold service quality standards consistently.

Compensation

The position offers a monthly salary ranging from 15,000 to 20,000 INR.

ಕೌಶಲ್ಯಗಳು

ದಾಖಲೆ ನಿರ್ವಹಣೆ ಗ್ರಾಹಕ ಸೇವೆ ತಂಡದ ಸಮನ್ವಯ Call Handling Issue Resolution ಆದೇಶ ಪ್ರಕ್ರಿಯೆ ದೂರು ಪರಿಹಾರ ಲೈವ್ ಚಾಟ್ ಬೆಂಬಲ payment assistance

Work styles they’re looking for

ಸಮಸ್ಯೆ ಪರಿಹರಿಸುವ ತಂಡದ ಕೆಲಸ ವಿವರಗಳಿಗೆ ಗಮನ ಸಂವಹನ ಕೌಶಲ್ಯಗಳು Email Communication ಗ್ರಾಹಕರ ಗಮನ