Customer Care Executive

Job Overview

Join Healthmug Private Limited as a Customer Care Executive based in Delhi-NCR. This role involves managing customer communications and ensuring satisfaction through effective query resolution and support.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, emails, and live chat channels.
• Provide detailed assistance regarding products, order status, payment processes, and delivery information.
• Address and resolve customer complaints to maintain high levels of satisfaction and loyalty.
• Keep detailed logs of customer interactions and follow up appropriately to close issues.
• Work in coordination with logistics, category, and operations teams to troubleshoot and solve customer-related challenges.
• Ensure compliance with organizational policies and uphold service quality standards consistently.

Compensation

The position offers a monthly salary ranging from 15,000 to 20,000 INR.