P
Customer Care Executive
Kolkata, West Bengal, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- INR 12,000 – INR 17,000 / month
- Aperture
- 1
- Pubblicato
- 9 ore fa
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role Overview
Seeking a Customer Care Executive to manage inbound and outbound client communications, addressing queries and maintaining support records efficiently.
Primary Responsibilities
- Handle incoming customer calls and respond to inquiries or initiate outbound support and sales calls, communicating fluently in local languages including Bengali and English.
- Strive to achieve daily targets related to call management metrics such as average handling time, customer satisfaction levels, and call resolution effectiveness.
Candidate Requirements
- Proficiency in local language communication (including Bengali) ensuring clear and effective dialogue with clients.
- Basic computer literacy to update support logs and manage call records accurately.
- Strong active listening capabilities to thoroughly understand and resolve customer issues.
Compensation Details
The position offers a monthly salary ranging from 12,000 to 17,000 INR.
Competenze
Work styles they’re looking for
Gestione del tempo
Attenzione ai dettagli
Competenze comunicative
Ascolto attivo
Competenze informatiche di base
Local Language Communication