Customer Care Executive

Role Overview

Seeking a Customer Care Executive to manage inbound and outbound client communications, addressing queries and maintaining support records efficiently.

Primary Responsibilities

• Handle incoming customer calls and respond to inquiries or initiate outbound support and sales calls, communicating fluently in local languages including Bengali and English.
• Strive to achieve daily targets related to call management metrics such as average handling time, customer satisfaction levels, and call resolution effectiveness.

Candidate Requirements

• Proficiency in local language communication (including Bengali) ensuring clear and effective dialogue with clients.
• Basic computer literacy to update support logs and manage call records accurately.
• Strong active listening capabilities to thoroughly understand and resolve customer issues.

Compensation Details

The position offers a monthly salary ranging from 12,000 to 17,000 INR.